countrytalkandtips.myfreeforum.org

roiphil · Joined: 24 Feb 2007 Posts: 118 Location: Co. Limerick

[quote="blowin"]

It is a good point about the cost to you , tho' .
quote]

your already paying for a companys service on a monthly basis be it phone, internet, sky, etc so why pay when you need help advise, the help should be their free because they charge more than enough to give you the privelidge of being a customer

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blowin · Posted: Sat Mar 29, 2008 2:36 am Post subject:

For want of anything better to do I was about to follow up on the automated response I got ( copy on prev page ) but now I read it properly it simply adds insult to injury .
...." In this instance it would appear that you are experiencing a technical difficulty with your dial-up Internet connection. " ...
What other sort of difficulty is it likely to be ? Hardly psychological is it ? I don't need to pay by the minute for tech support to tell me that . All I want to know is when are they going to fix it , and can I have some money back please Twisted Evil

.
So , moving on , I thought I'd mention the junkmail leaflet which has just been delivered at great inconvenience to me and the postman and the dog . The dog had to get up to chase the man and I had to drop what I was doing to intervene . Anyway , it advertises 8 separate Eircom packages , with each one detailed in a colourful box . One is printed white-out-of-orange , another is light orange on pale yellow ie it is virtually impossible to read . That is a pretty basic mistake for anyone involved in publishing to make so the Marketing dept don't know what they are doing either ?
But I won't go on about that because this tale has taken a funny turn . More specifically , Eircom have said that I settled my a/c and ceased all activity thru their company over a year ago . I don't owe them a cent but they cannot assist me in any way because I no longer exist . I should refer to the alternative provider .
I had already done that -- they referred me to Eircom in the first place -- but I went back to them anyway . They have no record of the hours I spend on Eircom net , either . Their records show me making numerous calls to a server number I don't recognise but they are all of such short duration ( seconds ) they only add up to a few cents a month .
As far as I am aware I am on the normal Eircom flat-rate package dial-up number every time I come on here rabbiting on for hours .
So I really haven't a clue what is going on Laughing

wayland · Joined: 14 Dec 2006 Posts: 1171 Location: Campile. Wexford

A tale of woe indeed mate. Perhaps it would cheer you up a bit if I tell you that after my gloating Post about getting broadband, I am now informed that I cant have it Evil or Very Mad

They had a glitch in their line checking system that gave me the thumbs up Evil or Very Mad

. So now I am back with the 36 kbps lads Evil or Very Mad

Ten minutes walk down the road and I am in a broadband area. Evil or Very Mad

Yesterday I got a circular encouraging me to "Bundle and Save"!!!! Evil or Very Mad

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blowin · Posted: Sun Mar 30, 2008 2:17 am Post subject:

Very sorry to hear that . I imagine that you would want half-way decent communications for your new enterprise . Doesn't anyone who can influence matters realise that broadband is an essential business tool these days ?
You'd think that organisations like LEADER who hand out money for rural regeneration would have something to say . I wonder if there is a public pressure group ?
On a personal level I really don't know what to do . It appears that I am getting my dial-up service for free . It must come from one of two providers but they have both stated that it is nothing to do with them . Since it is worth about 30 euro a month I am inclined to say no more about it . BUT the service is cr*p and they won't do anything about it until I can convince them that I am one of their customers .
More to the point I don't want them to find their error and hit me with a massive bill at some time in the future . Would they be able to do that ?

quarryman · Joined: 14 Dec 2006 Posts: 417 Location: Sligo

Blowin why don't you contact Eircom as a "new" customer and ask them for a "bundle" of talk and BB. They would have to do something, even if it was just to check out the non existant line.

Wayland have you checked out a wireless modem,

http://www.3ireland.ie/broadband/3pay.htm http://maps.three.ie/coverageViewer/jsp/content/mapScreen.do

http://www.o2online.ie/wps/wcm/co...nal/Services/O2+Broadband/Pricing

http://www.vodafone.ie/mobileoffice/internet/3gmodem/

You would need to be in a 3G area to get the best results but those areas are expanding every day.

admin · Site Admin Joined: 13 Dec 2006 Posts: 227

blowin · Posted: Thu May 29, 2008 1:39 am Post subject:

Well I don't know what happened there but late one night my internet connection cut off and it took 10 days to get back online .
Then I got the retrospective bill I had feared would be the outcome of all of this Evil or Very Mad

.
Except that the bill was based on pay-as-you-go dial-up rather than the package I thought I should still have been paying for .
I won't list all the detail but a couple of points which might be of wider interest if you have a similar problem :
Eircom the phone people at eircom. com seem to have absolutely no knowledge of your internet activity , which goes thru eircom. net
I tried the servers at Perlico and Newtel and both of them consistently broke the connection immediately after responding to the dial ie they were even worse than eircom , if that were possible . I didn't contact Perlico but Newtel actually told me not to waste my time unless I go to broadband , which they cannot provide .
So , I am an eircom NET customer again altho I have no idea how I got locked out or how my mate got me back in .
This has suddenly become very boring , hasn't it !
Laughing